RETURN WINDOW
You may request a return within 7 days of delivery.
Items must be unworn and unwashed, with all original tags attached, in a condition we can reasonably resell.
WHAT CANNOT BE RETURNED
Items that have been worn, washed, altered or damaged after delivery.
Items returned without their original tags.
Items requested for return more than 7 days after delivery.
HOW TO RAISE A RETURN
Email garage@redlinestudios.in with your order number and the reason for the return, and photographs if the item arrived damaged or incorrect.
We will confirm the return and arrange a pickup where the courier services your PIN code. Where pickup is not available we will ask you to ship the item back and will reimburse reasonable postage.
EXCHANGES
For a different size or colour, raise a return and place a fresh order. This is faster than an exchange and means the size you want is held for you immediately.
REFUNDS
Once we receive and inspect the returned item we approve the refund and initiate it to your original payment method.
Refunds are initiated within 3 working days of the item passing inspection. Your bank or card issuer typically takes a further 5–7 working days to credit it.
Where an item arrived damaged, defective or incorrect, we refund the shipping charge as well.
CANCELLATIONS
You can cancel an order before it is dispatched by emailing us with your order number. We refund cancelled orders in full.
Once an order has been dispatched it cannot be cancelled, but it can be returned under the policy above.